Runbooks

A runbook is a step-by-step procedure for handling a specific operational scenario. Runbooks reduce mean time to resolution (MTTR) by giving you a tested, repeatable path from symptom to fix; no guesswork under pressure.

Each runbook in this section follows a consistent structure:

1. Symptoms: what you observe (error messages, metrics, user reports)
2. Diagnosis: how to confirm the root cause
3. Resolution: step-by-step fix with commands and expected output
4. Verification: how to confirm the issue is resolved
5. Prevention: changes to avoid recurrence

Available runbooks#

Additional references#

These existing guides cover supplementary operational procedures:

• Interrupt VM boot process: recover an instance stuck in a boot loop or locked out by a misconfiguration
• Retrieve Windows password: recover access to a Windows Server instance
• Advanced Kubernetes troubleshooting: diagnose control plane and workload issues
• Create an instance snapshot: create a point-in-time backup before maintenance
• Allocate floating IPs: restore public access after a networking change

See also#

• Operate overview
• Monitoring
• Troubleshooting